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Returns & Exchange

RETURNS & EXCHANGE

We thank you for your purchase and trust in our brand. We hope you are fully satisfied with your new Alkemeya jewelry. Each item is sent to the given delivery address through DHL International posting services. In case of defective or wrongly delivered items at the fault of Alkemeya, exchange or refund shall be issued, upon request, unless the defect or the wrong delivery has taken place or is attributed to the postal carrier’s negligence. Please note that we insure all orders against damage during transit. If an order is received damaged please do not accept the delivery. If you realise that an order is damaged after opening the parcel, please photograph the damaged item immediately and notify us as soon as possible.


International customs charges, duties and sales tax may apply and the extra charge will be due at the time of delivery, the amount depending on the country you live in. If, for whatever reason you are not happy with your purchase, you can return your Alkemeya jewel and request an exchange or refund within 14 days from the date you received your order. Please make sure your items are returned new, unused, including their original Alkemeya packaging, with the safety tag still attached, and the certificate of authenticity. All our items come with an Alkemeya tag attached. A sale will be deemed final if this seal has been broken, or if the item is used or incomplete.

Upon return our experts will evaluate the item before granting a refund or an exchange. For items that do not meet our policy requirements (for example, if seal is broken, jewel has been damaged or is incomplete) Alkemeya will retain the right not to accept the item for refund or exchange and it will be sent back to the customer without any refund given.

In case your item is accepted for refund, the full cost of the item(s) minus our delivery charge will be transferred to you. Please note that refunds can take up to 30 working days to show on your bank account due to varying processing times between payment providers. Please contact our customer care team by email care@alkemeya.com for further questions.

 

Please note, you will be responsible for the item(s) until it/they reach us and we suggest you use a secure delivery service which requires a signature for proof of receipt.

Please note that international customs charges, duties and sales tax are non-refundable for shipments outside the European Unity (the EU).